You'll want to reach out to your IT department to get access to the following domains: If you're unable to load the page, something in your network security may be blocking access. To do this, try navigating to in your web browser. Check to see whether you're able to access the domains that Axure RP needs to communicate with.
Restarting Axure RP will clear that cache and allow the tool to fetch a new, valid IP. With older builds of RP, out-of-date IP addresses for Axure Share might occasionally get cached on the machine.
The troubleshooting steps below will help you to identify the most common causes of the error and let you know which steps to take to resolve them. This could be caused by something as straightforward as an interruption in your internet connection, or it could be caused by a network security mechanism blocking Axure RP or the URLs it's trying to access. This error means that, for one reason or another, Axure RP is unable to communicate with our servers. You might see this error while attempting to upload an RP file to Axure Share, or you might see it while trying to log in to or create an account in Axure RP. This is one of the most common errors that Axure RP users run into.
Please make sure you have an internet connection and try again.
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